Smart Hands

Smart Hands

On-site technicians across NY metro/DC hubs for the “last-mile” tasks you can’t do remotely. IMAC (install/move/add/change), power cycling, media swaps, RMA handling, inventory audits, shipping/receiving, port-maps, and escorted vendor access. SLAs available for 24×7, with photo proof, serial capture, and ticketing integrations.

What we do

• IMAC (install/move/add/change), power cycling, media swaps, RMA handling
  
  

• Inventory audits, serial capture, photos, and chain-of-custody
  
  

• Shipping/receiving coordination and escorted vendor access
  
  

• Port-mapping, patching, and label fixes
  
  

• On-demand and scheduled visits across NY metro and nearby DC hubs
  
  

Typical engagements

• “Replace failed drives and capture SMART logs, today.”
  
  

• “Receive, rack, and cable 12 servers this weekend.”
  
  

• “Escort a vendor and validate post-work.”
  
  

Deliverables

• Time-stamped photo proof and completion checklist
  
  

• Updated asset register and port maps
  
  

• Ticket notes with serials, logs, and exceptions
  
  

Options

• 24×7 SLA tiers with response-time guarantees
  
  

• Parts hold/spares cabinet management